First off, a note of apology. It’s been months since I’ve posed here. Not for lack of desire – more about some combination of crazy busyness and lack of proper prioritization. I miss it and am going to try to step it up. This is a post about the importance of growth, about the current market environment and a note of caution if the growth imperative changes rapidly to the profitability imperative. A few months ago we held a “SaaS Summit” for about 130 people from across the Foundry Group portfolio. It was a great chance to compare notes, meet far flung colleagues (“cousins” as we sometimes refer to employees at different portfolio companies) and discuss a variety of topics…
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General Company
Why doesn’t British Airways Want to Make Money?
British Airways parent company finally got back into the black in 2013, presumably benefitting from an increasingly favorable global economy. They certainly were not benefitting by their own policies as I unfortunately found out recently. I’m writing this post in the hopes of gaining an explanation for why BA would behave so stupidly. Here’s the quick summary: A few months ago I purchased tickets from BA that were basically two round trips (one inside the other). The BA website priced them for me at the lowest available fare that included the normal fare restrictions around changing the tickets or getting a refund (changes would incur a fee and there were no refunds – got it). The disclosure on their site…
What your “About Us” page says about your company
Maybe it’s because I always love the back story of how an idea came together or because I’m particularly partial to team stories, but I love checking out the “About Us” or “Team” pages on websites. And while many (too many) are really bland, some companies really take the opportunity to show off their story, talk about their mission or present their team in an interesting way. I’ve been polling people for a while for pages that people particularly like. Here are a few that I think are really great. Please add to the list in the comments section. I’m also always curious about the right balance between mission driven About pages that talk about the higher calling of the…
Process vs. outcome
I’ve had a few conversations recently about the right balance between process and outcome. I’ve been involved with a group that’s been very (very) process focused- which has lead to some great discussion, but has hampered action/outcome and it’s got me thinking about where the balance lies between the two. When I was younger (and apparently somewhat more patient) I was much more process oriented. Outcome alone as the measure of success wasn’t enough – there needed to be a solid process behind it. I’m reminded of my days at a Quaker camp in Vermont where we’d hold lengthy “town meetings” to make decisions. All decisions were made by consensus and often discussions on relatively mundane topics extended for hours….
Your community of peers
Last week about 40 Foundry Group portfolio company CEOs and founders converged on Boulder for a half day of meetings followed by some social time. It was a truly amazing experience and such a great reminder of the importance of cultivating a peer group for you and your company. We have a very active CEO and founder mailing list at Foundry, where there are daily rifs on any number of topics and where portfolio companies can reach out to each other for help and advice (we have a separate list for CTOs, one for Boulder companies and another for Bay Area companies as well – all designed to build Community – with a capital “C” – around the shared trait…